Forgiveness as a Business Tools (2013)

Manfred Kets de Vries

"Forgiveness and the art of reconciliation"

The knee-jerk reaction of too many people in leadership positions when they feel wronged is righteous indignation and the urge for revenge. But one factor that sets truly transformational leaders apart from the run-of-the-mill is the ability to forgive—to let feelings of anger, resentment and blame fall away and become something constructive. This blog entry explores the ability to forgive and the art of reconciliation.

INSEAD Knowledge, 2013

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