Articles

Transforming the Mind-set of the Organization: A Clinical Perspective (1999)

Manfred Kets de Vries, Katharina Balazs

"Unraveling the processes of change"

In this paper, the processes of individual and organisational change—their characteristics and dynamics—are explored, and resemblances between personal and organizational change are highlighted. Factors such as a period of distress, a crystallisation of discontent, a focal event, and a public declaration of intent are shown to play a role in both individual and organisational change. A case study showcasing a company that experienced a dramatic transformation is presented to highlight some of the critical change variables and to show how top management can use many of the levers that make for a successful transformation and change program.

Administration & Society, 1999

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