Forgiveness Makes a Good Business Tool (2013)

Manfred Kets de Vries

"Leaders and the art of forgiveness"

The knee-jerk reaction of too many people in leadership positions when they feel wronged is righteous indignation and the urge for revenge. But one factor that sets truly transformational leaders apart from the run-of-the-mill is the ability to forgive - to let feelings of anger, resentment and blame fall away and become something constructive. This article looks at how forgiveness can make for a good business tool.

The National, Abu Dhabi, 2013

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